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Return & Exchange Policy

When products can be returned or exchanged?

Change of mind, Damage or Defective product.

Return period times:

The time period for return or exchange. Our policy lasts 180 days. If 180 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

What situation does the product eligible for return service?

To be eligible for a return, your item must be New, unused, and in the same condition that you received it. It must also be in the original packaging.

What do customer get after returning?

After returning customer get a refund for the products.

Process for getting a return?

First, please send an email stating that you want to return or exchange a product for some reason (you don't like it anymore, want to change to another product, are not ready to receive it, etc) and proof of your purchase to our customer support email: support@tulipslife.com Our support member will help you. 

 Who will provide the return shipping fee?

We will provide you an prepaid shipping label to return the products. There are no extra costs to get your order returned.

    Do you have any restoring fees?

    We have no restocking fee for return products.

    Can I cancel my order?

    If you want to cancel the order, please do that within 12 hours from the date you placed it, after that, the order has been processed and we can't cancel it for you.

    Refunds: Refunds will be issued back to your original form of payment. it could take 5 - 7 business days to have your refund issued and for your account to be accredited.

    Missing refunds (If applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

    Warm Notes: Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss.

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